PRIVACY POLICY

Please review the following for information on dealing with your privacy issue.

We're serious about protecting our users by addressing potential privacy concerns. Our privacy guidelines apply to all users across the world. In other words, while the video in question may not violate your country's privacy laws, it may still violate Tell Your Story's privacy guidelines.

How does Tell Your Story determine if content should be removed for a privacy violation?

For content to be considered for removal, an individual must be uniquely identifiable by image, voice, full name, Social Security number, bank account number or contact information (e.g. home address, email address). Examples that would not violate our privacy guidelines include user  tags, avatar names, and address information in which the individual is not named. We also take public interest, newsworthiness, and consent into account when determining if content should be removed for a privacy violation. Tell Your Story reserves the right to make the final determination of whether a violation of its privacy guidelines has occurred.

What does uniquely identifiable mean?

To be considered uniquely identifiable, there must be enough information in the video that allows others to recognize you. Please note that just because you can identify yourself within the video, it does not mean you are uniquely identifiable to others. A first name without additional context or a fleeting image, for example, would not likely qualify as uniquely identifiable.

How Tell Your Story's privacy process works

If a privacy complaint is filed, Tell Your Story provides the uploader an opportunity to remove or edit the private information within their video. We issue notification of the potential violation and provide the uploader 48 hours to take action on the complaint. If the uploader removes the video during these 48 hours, the complaint filed will be closed. If the potential privacy violation remains on the site after 48 hours, the Tell Your Story Team will then review the complaint.

Reporting a privacy violation

To file a privacy complaint, start the Privacy Complaint Process by emailing us at privacy@tellyourstoryapp.com . As the complainant, your privacy is respected in this process. At no point will your identity or contact information be released to the uploader without your consent. Our communications to you about this process will be sent to your registered email address.

First-party claims required

We do not accept claims on behalf of third parties except in the following situations:

We will not accept privacy complaints filed on behalf of:

Tips on filing a complete privacy complaint

Please be clear and concise so that the Tell Your Story Team can identify you within the video.

Receiving notice of a privacy violation

Tell Your Story provides you, the uploader, an opportunity to remove or edit the private information within your video. We email you about the potential violation and allow you 48 hours to take action on the complaint. If you remove the alleged violation from the site within the 48 hours, the complaint filed will then be closed. If the potential privacy violation remains on the site after 48 hours, the complaint will be reviewed by the Tell Your Story Team.

If we remove your video for a privacy violation, please do not upload another version featuring the same people. These individuals will likely file another privacy complaint or report you for harassment. We are serious about protecting our users and suspend accounts that violate people's privacy.

What if I've obtained consent from the individuals?

Unfortunately we cannot accept or review agreements granting consent before the video was uploaded. Thus, we may still have to remove your video based upon the complaint.

How can I address the complaint?